Returns, Refunds & Buy-Back Policy

A cancellation request may be submitted within 72 hours of order placement, provided production or fulfilment has not made cancellation unavailable. Contact support promptly with the order number. Approved refunds are returned to the original payment method.

An eligible return request must be raised within 7 days of delivery. The item must be returned with its original invoice, certificates, packaging and accessories. Every request is subject to identity, condition and authenticity inspection. Damage, alteration, missing material, misuse or an ineligible customised item may reduce or remove eligibility.

For an approved short-term return, Sharva calculates the refundable amount from the eligible merchandise value after inspection and applies any lawful deductions disclosed for that order. Shipping, tax, gift packaging, service charges and amounts already refunded are excluded unless applicable law requires otherwise.

Eligible Sharva jewellery can be submitted through the same return and refund process for future buy-back. The percentage applies to the eligible merchandise base shown in the original order, excluding GST, shipping, gift packaging, service charges and prior refunds. Final value is confirmed after inspection.

Up to 24 months from delivery: 50%. 25 to 36 months: 40%. 37 to 48 months: 30%. 49 months and later, including after 5 years: 25%. The active percentages are administered by Sharva and the tier in force for the accepted request is shown before approval.

Open the eligible order in your account and submit the available return, refund or buy-back request, or contact support with your order number. Follow the return instructions and do not ship jewellery without authorisation. Approval and payment occur only after the item is received and inspected.

After approval, Sharva initiates payment through the supported original payment route or another lawful method agreed with the customer. Bank and payment-provider processing time is outside Sharva's control.

For help with a return, refund or buy-back request, email support@sharvaexports.com or sharvaexports21@gmail.com, or call +91 9998321937.